Cancellations may be made 72 hours prior to scheduled departure without penalty. Cancellations made after 72 hours and before 48 hours we recieve a 50% refund. There is a full charge cancellation fee for cancellations made less than 48 hours prior to activity date. Passengers who fail to appear by activity time will be considered a “No Show”, and will forfeit their entire fare. No exceptions will be made by Hawaiian Ocean Promotions except in the case of illness verified in writing by a physician or accidents mutually agreed not to have been the fault of the customer.
Please always arrive at least 15 minutes before the scheduled departure time; we otherwise can’t guarantee available space. We are unable to accommodate late arrivals. No refunds are given for unused tickets.