Cancellations may be made 72 hours prior to scheduled departure without penalty. Cancellations made after 72 hours and before 48 hours we recieve a 50% refund. There is a full charge cancellation fee for cancellations made less than 48 hours prior to activity date. Passengers who fail to appear by activity time will be considered a “No Show”, and will forfeit their entire fare. No exceptions will be made by Hawaiian Ocean Promotions except in the case of illness verified in writing by a physician or accidents mutually agreed not to have been the fault of the customer.
Please always arrive at least 10 minutes before the scheduled departure time. We are unable to accommodate late arrivals. No refunds are given for unused tickets.