Cancellation Policy|Hawaii Oahu Adventure Tours, Hanauma Bay tour by HOP

Hawaiian Ocean Promotions(HOP) > Company > Cancellation Policy

Cancellation Policy

 

Cancellations may be made 72 hours prior to scheduled departure without penalty. Cancellations made after 72 hours and before 48 hours we recieve a 50% refund. There is a full charge cancellation fee for cancellations made less than 48 hours prior to activity date. Passengers who fail to appear by activity time will be considered a “No Show”, and will forfeit their entire fare. No exceptions will be made by Hawaiian Ocean Promotions except in the case of illness verified in writing by a physician or accidents mutually agreed not to have been the fault of the customer.

 

NOTE:

 

Please always arrive at least 15 minutes before the scheduled departure time; we otherwise can’t guarantee available space. We are unable to accommodate late arrivals. No refunds are given for unused tickets.

 

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Hawaii East Oahu Adventure Tours, Hanauma Bay tour by HOP